Support

We are here to support you in every manner 🙂

Dedicated IT Helpdesk (On-Contract)

Do the IT support at your company also have other tasks on their to-do list? With us, you and your employees have access to a dedicated support team that is present 365 days to solve your IT problems.

We provide different types of dedicated technical support services, including remote IT support on contract-model. You get the IT support that solves the kind of IT challenges you have. This ensures efficient problem solving.

Active IT Helpdesk (On-Demand)

Explore a wide range of IT Services, all from a single-source. We have Skilled Engineers 365 days, customer support. Quick & reliable delivery with expert consultation.

We have custom-paid plans and also long time contracts. We provide all-in-one IT Solutions, such as Cloud Implementations, IT Infra Services, Networking & Security Services, ICT Services & Web Services, we have expert resource's for all.

On-Site IT Helpdesk (On-Contract)

Information Technology challenges are not limited. There are namouras problems in Information & IT Infra management. Multi-tasking and knowledgeable IT resources are rare hence we exists in market. We have team of multi-domain skilled & experts engineers and best part is, they are in collaborative model & share their knowledge internally. So your search ends here with us as we as provide skilled IT resources who are multi-tasking.

For critical challenges we internally collaborate and deliver the right solutions and services to your business, so that YOU NEVER STOP. We want you to focus on your business, rest we'll take care of all IT challenges.

Remote IT Helpdesk (365-Days)

We know every IT challenge is not require physical presence of engineer hence we have COST EFFECTIVE Remote IT Support options (specially for cloud & web services domain). This way our engineers can solve your problems and provide you the desired solution by sitting in our office (or Work from Home in current Pandemic situation).

Our Multi-tasking and knowledgeable IT resources are skilled & expert to solve your every situation. With our collaborative model & internal knowledge sharing together; your most problems are covered. Our team uses our space and infra to help you hence this model saves huge cost which results ultimate benefits to you.

Connect with us to know more about our various services packages or request a quote.

There is more value for you when you outsource your IT support

Minimize your IT problems

Do you have a general knowledge of what your employees’ daily IT problems cost? When you enter into a Service Desk contract with us, we register and categorize all of your IT problems. Against this background, we prepare a monthly report that tells you exactly where to find the problems. Together we can use this knowledge to optimize your IT infrastructure.

Follow your cases every day

Are you worried about lacking a broad view of things when you outsource your IT support? With us, you and your IT manager can log-in to our customer portal. Here you can follow our actions, view live data, check your open and closed cases, find contact information and collect monthly and quarterly statistics. It always gives you the opportunity to keep track of all the IT challenges in your company.

Get a Service Desk solution that suits your level

Always access to IT support

Call, write or text our IT support 365 days whenever you need help. Our response to your IT challenges is “no problem” & we'll not go of the task until it has been accomplished.

Language you understand

We speak a language you understand. You do not need an IT dictionary when you want to talk to us. We talk about IT at eye level. No gibberish or incomprehensible code language.

Some questions we have heard before

Our IT environment is special – how can you help our users?

It is not just an extended FAQ service. We carefully plan the implementation before we start operating the support for your users. We visit your company on-site, uncover the application layer, negotiate third-party interfaces and provide detailed solution procedures to ensure that we can (sincerely) help when users encounter errors and problems.

Can we get an ad-hoc Service Desk, for example during holiday periods, and pay as per account rendered?

We always customise the agreement to suit you in the best way. Most often, we can make a good business case visible with 365 days Service Desk. Our concept is based on a flat-rate agreement, ensuring your users quick and unlimited access to the Service Desk. In our experience, this results in happier and more productive employees.

Can you take on our employees if we outsource our IT support to your Service Desk?

We have good experience with the transfer of employees in relation to strategic outsourcing. And we would always like to offer a secure process to the employees in question. We are aware of the fact that they often have valuable knowledge of the business processes and systems. It is typically a good starting point for future cooperation.

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